Retail Customer Service Specialist

DICK'S Sporting Goods

Mansfield, OH, US
Base: $12.50 - $19.50 ph; bonus/equity: not specif...
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Excellent customer experience delivery
Register coverage and cash handling
Front-end operations execution
** DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Mansfield, OH, who will be responsible for delivering exceptional customer experiences and supporting front-end operations. The ideal candidate should possess prior retail or customer service experience, demonstrate strong accountability, and contribute to a collaborative team environment. **

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment.
  • This role serves as the primary customer service provider at the front end and acts as a liaison between customers and management.
  • Candidates must uphold company merchandising standards and assist managers with department scheduling and daily associate assignments.

Matching Summary

Match Score: 75

** DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Mansfield, OH, who will be responsible for delivering exceptional customer experiences and supporting front-end operations. The ideal candidate should possess prior retail or customer service experience, demonstrate strong accountability, and contribute to a collaborative team environment. **

Salary

Base: $12.50 - $19.50 per hour; Bonus/Equity: Not specified; Benefits: Generous suite of benefits including paid leave

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Register coverage and cash handling
  • Front-end operations execution
  • Team scheduling and workflow direction
  • Merchandising and presentation standards

Nice-to-have

  • Inclusive and diverse workforce commitment
  • Product knowledge in sports equipment
  • Collaborative team approach
  • Action-oriented decision making
  • Training new teammates on programs

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Ability to lift 15 to 35 lbs items
  • Ability to stand for up to 4 hours
  • Satisfactory background check required

Work Rights

Not specified

Tailored Resume

Cover Letter