Brandon Lakes Animal Hospital is seeking a Client Service Representative (CSR) to provide excellent customer service and create a welcoming environment for clients. The ideal candidate will have strong communication skills, the ability to handle multiple tasks, and a compassionate demeanor, particularly in high-pressure situations
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 85
Brandon Lakes Animal Hospital is seeking a Client Service Representative (CSR) to provide excellent customer service and create a welcoming environment for clients. The ideal candidate will have strong communication skills, the ability to handle multiple tasks, and a compassionate demeanor, particularly in high-pressure situations.
Skills & Requirements
Must-have
Personable and skilled client service
Operates multi-line telephone system
Accepts payments and maintains cash drawer
Maintains accurate client and pet records
Professional and friendly phone etiquette
Ability to problem solve and adapt
Nice-to-have
Empathizes with clients
Remains calm in emergency situations
Creates a welcoming environment
Key Requirements
HS Diploma or educational equivalent
Computer efficiency
Very detail-oriented
Available to work weekends and holiday rotations
Ability to properly prioritize and complete tasks simultaneously
Preferred: One year of customer service representative experience
Preferred: Experience with Veterinary Electronic Medical Records
Preferred: Knowledge of veterinary medical terminology