Customer Service Lead

Calusa Crossing Animal Hospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Customer service experience
Veterinary experience
Client service and communication
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include answering calls, scheduling appointments, managing electronic medical records, processing billing, and recruiting/training new reception team members.
  • The company offers a positive, team-oriented work environment with a strong emphasis on leadership development and professional growth, along with a competitive compensation and benefits package.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Customer service experience
  • Veterinary experience
  • Client service and communication
  • Patient records and technology
  • Leadership and supervision

Nice-to-have

  • Passionate veterinary receptionist
  • Teaching and mentoring others
  • Positivity and accountability
  • Teamwork and exceptional customer service
  • Energetic and compassionate

Key Requirements

  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1–2 years of leadership or supervisory experience
  • High school diploma

Work Rights

Not specified

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