Customer Service Consultant

Intrepid Travel

Colombo, Sri Lanka
On-site
Live chat customer interaction
English communication skills
Professional customer advice
Provide the best online service to our customers, bringing your unique personality to every customer interaction

Job Summary

  • Provide the best online service to our customers, bringing your unique personality to every customer interaction.
  • Help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process.
  • This is a full-time permanent position, operating in a hybrid capacity out of our office in Colombo, Sri Lanka.

Matching Summary

Provide the best online service to our customers, bringing your unique personality to every customer interaction.

Skills & Requirements

Must-have

  • Live Chat customer interaction
  • English communication skills
  • professional customer advice
  • computer-based booking systems
  • flexibility for shifts and weekends

Nice-to-have

  • unique personality in interactions
  • supporting travel agents
  • exceptional booking experience

Key Requirements

  • Minimum 2 years' customer service experience
  • Travel industry course/experience preferred
  • Well-versed with computer-based booking systems

Work Rights

Not specified

Tailored Resume

Cover Letter