Member Experience Manager

EōS Fitness

Phoenix, AZ, US
Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Proven customer service leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The role focuses on developing a team that delivers exceptional customer experience while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experience while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
  • Benefits include free membership for the employee and one family member, daily pay access, and competitive health insurance options.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experience while hitting business objectives.

Salary

Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and problem-solving skills

Nice-to-have

  • Experience in fitness or hospitality industry
  • Knowledge of membership management processes
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Passion for creating loyal lifelong fans

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter