Customer Service Operations Associate

Wolters Kluwer

Base: $34,300.00 - $57,400.00 usd; bonus: eligible...
Onsite
Basic data analysis and interpretation
First-line customer support capabilities
Workflow coordination and management
The role involves overseeing basic workflow tasks and creating simple operational reports to enhance customer service processes

Job Summary

  • The role involves overseeing basic workflow tasks and creating simple operational reports to enhance customer service processes.
  • Candidates will collaborate with team members to ensure efficient service delivery while conducting quality checks on customer interactions.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

The role involves overseeing basic workflow tasks and creating simple operational reports to enhance customer service processes.

Salary

Base: $34,300.00 - $57,400.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • Basic data analysis and interpretation
  • First-line customer support capabilities
  • Workflow coordination and management
  • Standard operating procedure maintenance
  • Operational efficiency improvement suggestions

Nice-to-have

  • Enhanced customer interaction skills
  • Attention to nuanced details
  • Efficient time management abilities
  • Improved problem-solving techniques
  • Familiarity with advanced office software

Key Requirements

  • No AI tools allowed during interviews
  • In-person interview attendance required
  • Virtual backgrounds must be removed

Work Rights

Not specified

Tailored Resume

Cover Letter