Directeur Service & Opération H/f Résidentiel Privé Idf
KONE
IDF, France
Service team management
Profitability and cost control
Customer retention and satisfaction
The Directeur(trice) Service et Opération will lead a team of Service Supervisors and manage Service activities within their market segment, ensuring profitability and deploying strategy in line with KONE policies
Job Summary
The Directeur(trice) Service et Opération will lead a team of Service Supervisors and manage Service activities within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Key responsibilities include team development, safety animation, customer relationship management, quality of execution, and financial management to achieve cost and margin objectives.
KONE France is recognized as a Top Employer, offering opportunities for skill development, career advancement, and a positive work environment focused on human values, teamwork, and sustainability.
Matching Summary
The Directeur(trice) Service et Opération will lead a team of Service Supervisors and manage Service activities within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Skills & Requirements
Must-have
Service team management
Profitability and cost control
Customer retention and satisfaction
Safety and operational excellence
Financial performance monitoring
Nice-to-have
Cooperation and continuous improvement
Adaptability in transformation environments
Strong communication and interpersonal skills
Network building and field feedback utilization
Key Requirements
Minimum 6 years of experience in operations or maintenance/construction team management
Higher technical education
Experience in service or industrial maintenance companies