Its Sr Technology Support Specialist

ACCESSFORD

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy: $70...
Onsite
8+ years of it support experience
Troubleshoot windows apple networking mobile telephony
Manage major incidents and escalations
The job posting is for a Senior Technology Support Specialist at ACCESSFORD, located in Temple Terrace, FL. The role involves providing advanced technical support across multiple dealership locations, requiring regular travel and strong customer service skills

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents and VIP support.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

The job posting is for a Senior Technology Support Specialist at ACCESSFORD, located in Temple Terrace, FL. The role involves providing advanced technical support across multiple dealership locations, requiring regular travel and strong customer service skills.

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-80,000; Benefits: Medical, Dental, Vision, 401(k)

Skills & Requirements

Must-have

  • 8+ years of IT support experience
  • Troubleshoot Windows Apple Networking mobile telephony
  • Manage Major Incidents and escalations
  • Create maintain documentation for processes
  • Mentor and train team members

Nice-to-have

  • Experience in retail automotive or OEM
  • Strong attention to detail and organization
  • Ability to innovate and apply automation
  • Excellent problem-solving and critical thinking
  • Team player focused on customer service

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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