Customer Operations Manager

Integer

Not specified
7+ years medical device experience
Bachelor's degree in business
Iso certification knowledge
Integer is seeking a Customer Operations Manager who will lead the site team in advocating for customer needs while ensuring exceptional communication and collaboration across various departments. The ideal candidate will have extensive experience in the medical device industry, a strong focus on customer advocacy, and leadership skills to drive team performance and process improvements

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy.
  • The manager will act as the site-based customer champion, developing forecasts for the S&OP process and supporting factory direct customers with quoting and order entry.
  • This role requires adherence to strict safety, environmental, security, and FDA regulations while fostering a culture of innovation and collaboration within the facility.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager who will lead the site team in advocating for customer needs while ensuring exceptional communication and collaboration across various departments. The ideal candidate will have extensive experience in the medical device industry, a strong focus on customer advocacy, and leadership skills to drive team performance and process improvements.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification knowledge
  • FDA regulations compliance
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration
  • Process improvement mindset
  • Strategic relationship building
  • Leadership and team guidance

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of ISO Certification requirements
  • Understanding of FDA regulations

Work Rights

Not specified

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