Staff Forward Deployed Engineer

Intercom

Dublin, Ireland
On-site (expected to be in the office at least three days per week)
Ai agent fin
Customer use cases
Design and implement solutions
Intercom is seeking a Staff Forward Deployed Engineer to enhance customer experiences through their AI customer service agent, Fin. The role involves collaborating closely with strategic customers to implement solutions, driving project success, and influencing product direction

Job Summary

  • You’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them.
  • You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high-stakes customer contexts.
  • In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Intercom.

Matching Summary

Match Score: 85

Intercom is seeking a Staff Forward Deployed Engineer to enhance customer experiences through their AI customer service agent, Fin. The role involves collaborating closely with strategic customers to implement solutions, driving project success, and influencing product direction.

Skills & Requirements

Must-have

  • AI Agent Fin
  • customer use cases
  • design and implement solutions
  • high-level programming language
  • REST APIs
  • cross-functional collaboration

Nice-to-have

  • former founder or early startup engineer
  • interest in AI/ML
  • navigate organizational boundaries
  • steer R&D and Go-To-Market teams

Key Requirements

  • 2+ years technical leadership
  • Proficient using and writing REST APIs
  • Willing to travel

Work Rights

Not specified

Tailored Resume

Cover Letter