Desktop Support Specialist

The University of Texas at Austin

Austin, Texas, United States
Base: $45,000 + depending on qualifications; bonus...
Fully remote
Customer service experience required
Hardware and software installation skills
Multi-protocol network environment experience
The Computer Support team provides best-in-class customer service and technical support to over 2000 faculty and staff across various departments

Job Summary

  • The Computer Support team provides best-in-class customer service and technical support to over 2000 faculty and staff across various departments.
  • Employees receive a competitive benefits package including 100% employer-paid basic medical coverage and matching contributions to the Teacher Retirement System.
  • This role involves triaging help desk requests, managing software deployments using JAMF and SCCM, and conducting office moves and equipment setups.

Matching Summary

The Computer Support team provides best-in-class customer service and technical support to over 2000 faculty and staff across various departments.

Salary

Base: $45,000+ depending on qualifications; Bonus/Equity: Not specified; Benefits: 100% employer-paid basic medical, 12 days vacation, TRS matching

Skills & Requirements

Must-have

  • Customer service experience required
  • Hardware and software installation skills
  • Multi-protocol network environment experience
  • JAMF and SCCM management proficiency
  • Class C driver's license required

Nice-to-have

  • Bachelor's degree preferred
  • Experience supporting Windows and macOS
  • University setting experience valued
  • Strong interpersonal communication skills
  • Ability to work independently with limited direction

Key Requirements

  • Must be authorized to work in the United States without sponsorship
  • Class C operator's driver's license required
  • Professional experience in IT customer service or help desk
  • Experience installing and supporting networked systems
  • Organized ability to manage information and documentation

Work Rights

Must be authorized to work in the United States on a full-time basis

Tailored Resume

Cover Letter