Customer Experience Supervisor

Hillcountryhonda

Medford, OR, US
$50,000-75,000 py
Not specified (assumed to be in-office or hybrid based on dealership context)
Customer resolution
Team leadership
Process optimization
Hillcountryhonda is seeking a Customer Experience Supervisor for their Driveway digital retail operation in Medford, OR. The role involves leading a team of Customer Satisfaction Representatives to enhance customer experience and achieve high performance in service delivery

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional C ustomer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

Match Score: 85

Hillcountryhonda is seeking a Customer Experience Supervisor for their Driveway digital retail operation in Medford, OR. The role involves leading a team of Customer Satisfaction Representatives to enhance customer experience and achieve high performance in service delivery.

Salary

$50,000-75,000

Skills & Requirements

Must-have

  • Customer Resolution
  • Team Leadership
  • Process Optimization
  • Data Integrity Management

Nice-to-have

  • Sense of Urgency
  • Strategic Thinking
  • Change Agent
  • Continuous Improvement

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills
  • Demonstrates success in partnering with other groups

Work Rights

Not specified

Tailored Resume

Cover Letter