Lead Case Management Specialist

North Carolina Department of Health and Human Services

Raleigh, North Carolina, US
Base: $41,206.00 - $72,113.00; recruitment range: ...
Review complex case files for accuracy
Coordinate investigative and autopsy documentation
Manage billing review and payment reconciliation
The position oversees the processing of investigative and autopsy documentation while monitoring workload metrics to ensure alignment with program and accreditation standards

Job Summary

  • The position oversees the processing of investigative and autopsy documentation while monitoring workload metrics to ensure alignment with program and accreditation standards.
  • Candidates are preferred who have demonstrated experience reviewing complex case files and medical documentation with expert-level accuracy to identify discrepancies.
  • The role includes managing financial documentation such as billing review and reconciliation, serving as a primary contact for related inquiries and documentation clarification.

Matching Summary

The position oversees the processing of investigative and autopsy documentation while monitoring workload metrics to ensure alignment with program and accreditation standards.

Salary

Base: $41,206.00 - $72,113.00; Recruitment Range: $41,206.00 - $52,875.00; Benefits: State health plan, retirement plans, NCFlex program, paid leave

Skills & Requirements

Must-have

  • Review complex case files for accuracy
  • Coordinate investigative and autopsy documentation
  • Manage billing review and payment reconciliation
  • Track workload statistics and performance metrics
  • Conduct case audits for compliance standards

Nice-to-have

  • Guide team during high caseload periods
  • Support implementation of new case management systems
  • Identify gaps and recommend process improvements
  • Deliver clear guidance to partner agencies
  • Collaborate with supervisory staff on procedures

Key Requirements

  • High school diploma or GED
  • Two years of related administrative experience
  • Experience with case management systems
  • Background check for positions of trust

Work Rights

Not specified

Tailored Resume

Cover Letter