The IT Telecommunications Analyst ensures reliable and efficient voice telecommunication services by managing service requests, assets, and user/device provisioning
Job Summary
The IT Telecommunications Analyst ensures reliable and efficient voice telecommunication services by managing service requests, assets, and user/device provisioning.
Resolves Service Desk incidents and requests related to the Nextiva IP Phone System, CTM call routing software, and telephony endpoints.
Summit Healthcare Mgmt offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.
Matching Summary
The IT Telecommunications Analyst ensures reliable and efficient voice telecommunication services by managing service requests, assets, and user/device provisioning.
Skills & Requirements
Must-have
Nextiva IP Phone System support
telephony endpoint deployment
vendor relationship management
troubleshooting telephony issues
maintaining call flow library
Nice-to-have
customer service focus
fast-paced environment
change-oriented environment
interpersonal communication skills
Key Requirements
Bachelor’s degree preferred
Certifications and/or prior experience
Strong telecom knowledge
Solid understanding of voice, data, network's business terminologies