Idt Process Analyst - User Services

100

India
Competitive starting salary; annual performance re...
Hybrid
Servicenow virtual agent design
Now assist generative ai expertise
Itil foundation certification
The role focuses on designing and improving ServiceNow User Services processes including Portal, Survey, Knowledge, and Virtual Agent capabilities

Job Summary

  • The role focuses on designing and improving ServiceNow User Services processes including Portal, Survey, Knowledge, and Virtual Agent capabilities.
  • Candidates will act as a Subject Matter Expert for Now Assist Virtual Agent performance, ensuring high accuracy and stability while establishing operational governance.
  • The position offers the opportunity to work at the forefront of technology trends with flexible working hours and competitive benefits packages.

Matching Summary

The role focuses on designing and improving ServiceNow User Services processes including Portal, Survey, Knowledge, and Virtual Agent capabilities.

Salary

Competitive starting salary; Annual performance related salary increase; Paid parental leave and flexible working hours

Skills & Requirements

Must-have

  • ServiceNow Virtual Agent design
  • Now Assist Generative AI expertise
  • ITIL Foundation Certification
  • REST and SOAP integration experience
  • 5 years IT industry experience

Nice-to-have

  • Market study and research skills
  • Strong interpersonal communication
  • Global virtual environment work
  • Data analysis and mining tools
  • Service Graph Connectors knowledge

Key Requirements

  • Bachelor's degree in Information Technology
  • Minimum 5 years of IT industry experience
  • ITIL Foundation Certification required
  • Experience with ServiceNow integration technologies

Work Rights

Not specified

Tailored Resume

Cover Letter