Stage Réception H/f - Hotel Paris Opera (paris, France)

Melia

Paris, France
Indemnités nourriture; remboursement de l'abonneme...
On-site
Customer service excellence
Client recognition and welcome
Client satisfaction during stay
You will ensure excellent customer care, including recognition, welcome, and information, and ensure their satisfaction throughout their stay

Job Summary

  • You will ensure excellent customer care, including recognition, welcome, and information, and ensure their satisfaction throughout their stay.
  • You will optimize hotel sales in terms of occupancy and revenue, dynamize last-minute sales, and upsell additional services.
  • The internship offers a friendly and warm work environment, with opportunities for growth and development within a global family.

Matching Summary

You will ensure excellent customer care, including recognition, welcome, and information, and ensure their satisfaction throughout their stay.

Salary

Indemnités nourriture; Remboursement de l'abonnement de transport à 60%

Skills & Requirements

Must-have

  • Customer service excellence
  • Client recognition and welcome
  • Client satisfaction during stay
  • Hotel sales optimization
  • Last-minute sales
  • Additional sales (restaurant, bar)
  • Check-in and check-out
  • Billing and payment processing

Nice-to-have

  • Proactive problem solving
  • Team player
  • Positive attitude
  • Adaptable to change
  • Global family member

Key Requirements

  • Student in BTS Hotel/Tourism or Bachelor's degree
  • Previous experience in reception or customer relations
  • Mandatory French and English proficiency
  • Opera Cloud software knowledge is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter