The Vice President of US Client/Customer Service leads a high-performing team of customer service professionals within Sony Music’s Integrated Supply Chain, responsible for driving operational excellence by establishing and monitoring key performance indicators (KPIs) and service level agreements (SLAs)
Job Summary
The Vice President of US Client/Customer Service leads a high-performing team of customer service professionals within Sony Music’s Integrated Supply Chain, responsible for driving operational excellence by establishing and monitoring key performance indicators (KPIs) and service level agreements (SLAs).
Responsibilities include overseeing distribution operations, leading customer onboarding project plans, driving the creation of innovative system applications, and collaborating with the SVP of Sales to support warehousing, distribution, and transportation activities.
Sony Music Entertainment offers an inclusive, collaborative, and global community with an attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
Matching Summary
The Vice President of US Client/Customer Service leads a high-performing team of customer service professionals within Sony Music’s Integrated Supply Chain, responsible for driving operational excellence by establishing and monitoring key performance indicators (KPIs) and service level agreements (SLAs).