Customer Journey Expert - Wholesale (institutional) Banking

ING Australia

Sydney, Australia
5+ years business requirements analysis experience
Institutional banking domain knowledge
Agile delivery environment experience
This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office

Job Summary

  • This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office.
  • Candidates will facilitate agile ways of working, manage backlogs, and ensure initiatives are delivered seamlessly in alignment with customer value and organizational strategy.
  • The company offers a culture that celebrates individuality, includes an additional Rest Day for wellbeing, and provides an IMPACT day for sustainability volunteering.

Matching Summary

This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office.

Skills & Requirements

Must-have

  • 5+ years Business Requirements Analysis experience
  • Institutional Banking domain knowledge
  • Agile delivery environment experience
  • Product or service management background
  • Stakeholder engagement and requirement translation

Nice-to-have

  • Global team collaboration experience
  • Process improvement and mapping skills
  • Risk management in financial services
  • Cross-domain execution capability

Key Requirements

  • Bachelor's degree in commerce, Business, Information Systems or analytical discipline
  • 5+ years experience in Business Requirements Analysis within Institutional Banking
  • Experience in embedding new systems and processes

Work Rights

Not specified

Tailored Resume

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