Adobe Media and Data Science Research (MDSR) Laboratory
$150,400 -- $269,900 annually; not specified; not ...
Supervise customer success managers
Manage enterprise customer portfolio
Drive customer retention and growth
Lead and cultivate a high-performing team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio
Job Summary
Lead and cultivate a high-performing team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio.
Own team-level retention and expansion performance, ensuring strong renewal rates and growth across the portfolio.
Develop and refine customer success methodologies that support enterprise engagement models and lifecycle excellence.
Matching Summary
Lead and cultivate a high-performing team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio.
Salary
$150,400 -- $269,900 annually; Not specified; Not specified
Skills & Requirements
Must-have
Supervise Customer Success Managers
Manage enterprise customer portfolio
Drive customer retention and growth
Develop strategic account plans
Engage with C-level customers
Demonstrate value realization
Refine customer success methodologies
Nice-to-have
Industry proficiency
Keen commercial judgment
Enthusiasm for developing talent
High-performance atmosphere
Collaboration across departments
Lead through change
Key Requirements
10+ years of experience in SaaS, software, or enterprise technology
Significant leadership experience managing customer-facing teams
Proven track record of leading teams for enterprise customer retention and growth
Strong executive presence engaging with Fortune 500 organizations
Commercial experience aligning customer success to revenue outcomes
Demonstrated success leading through change and driving transformation
Strong analytical skills
Strong communication and presentation abilities
Experience working collaboratively across Sales, Product, Marketing, and Support
Ability to lead in complex, ambiguous, fast-paced environments