2026 Training And Quality Gvpjk

Concentrix

Makati City, Philippines
Monitoring inbound and outbound calls
Evaluating customer contact methods
Adherence to quality standards
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards

Job Summary

  • The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
  • As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • This is an entry-level job with little or no prior relevant work experience, acquiring basic skills to perform routine tasks with close supervision or under clearly defined procedures.

Matching Summary

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.

Skills & Requirements

Must-have

  • monitoring inbound and outbound calls
  • evaluating customer contact methods
  • adherence to quality standards
  • providing performance insights
  • reporting evaluation results
  • maintaining program knowledge base

Nice-to-have

  • contribute to process improvements
  • participate in calibration sessions
  • detail-oriented
  • effective communication skills

Key Requirements

  • Bachelor's Degree in related field
  • less than one year of relevant experience preferred
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines

Work Rights

Not specified

Tailored Resume

Cover Letter