Not specified (assumed as hybrid based on industry standards)
Troubleshoot and resolve advanced issues
Deliver high quality customer service
Communicate clearly and effectively
Solera Holdings, LLC. is seeking a Technical Support Representative to provide high-quality technical support and customer service for their software solutions within the automotive and insurance sectors. The ideal candidate will have a strong background in customer service, technical support, and experience with Salesforce Service Cloud and telephony systems
Job Summary
Solera empowers companies across the automotive and insurance ecosystem with trusted solutions for risk and asset management.
This role is crucial to our customers, focusing on finding the right solutions to complex, second-level product support problems while delivering high-quality customer service.
You will troubleshoot and resolve advanced issues for customers relating to Solera software, providing advice and expert knowledge via phone, email, chat, and web channels.
Matching Summary
Match Score: 85
Solera Holdings, LLC. is seeking a Technical Support Representative to provide high-quality technical support and customer service for their software solutions within the automotive and insurance sectors. The ideal candidate will have a strong background in customer service, technical support, and experience with Salesforce Service Cloud and telephony systems.
Skills & Requirements
Must-have
Troubleshoot and resolve advanced issues
Deliver high quality customer service
Communicate clearly and effectively
Record customer contact and outcomes
Adhere to working processes and procedures
Maintain knowledge base articles
Nice-to-have
Naturally inquisitive with good questioning skills