Welcomer

Sofitel Brisbane Central

London, United Kingdom
Base: £14.96 ph (£30,338 py); bonus/equity: not sp...
On-site
Guest arrival and departure processing
Customer service and guest relations
Promoting hotel loyalty programs
Welcomes all guests with care and attention, proactively anticipating their needs and promoting the hotel’s services and loyalty program

Job Summary

  • Welcomes all guests with care and attention, proactively anticipating their needs and promoting the hotel’s services and loyalty program.
  • Contributes to the smooth running of shifts by ensuring service standards are exceeded and supports team members through training and development.
  • Offers a comprehensive benefits package including two complimentary stays per year, pension scheme, employee benefit card, complimentary meals, wellness perks, employee assistance program, and up to 33 days annual leave.

Matching Summary

Welcomes all guests with care and attention, proactively anticipating their needs and promoting the hotel’s services and loyalty program.

Salary

Base: £14.96 per hour (£30,338 per annum); Bonus/Equity: Not specified; Benefits: Complimentary stays, pension scheme, employee benefit card, free meals, wellness perks, employee assistance program, up to 33 days annual leave

Skills & Requirements

Must-have

  • Guest arrival and departure processing
  • Customer service and guest relations
  • Promoting hotel loyalty programs
  • Handling guest feedback and complaints
  • Reservation and phone call handling
  • Cash management responsibilities

Nice-to-have

  • Proactive and flexible work approach
  • Team training and development support
  • Promoting hotel brand philosophy
  • Upselling deluxe rooms
  • Knowledge of local area and hotel events
  • Maintaining workplace cleanliness and safety

Key Requirements

  • Eligibility to work in the UK

Work Rights

Must already have eligibility to work in the UK

Tailored Resume

Cover Letter