Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
Remote is seeking an Associate for Payroll Client Services, who will work from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, strong communication skills, and a commitment to customer satisfaction
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Remote is seeking an Associate for Payroll Client Services, who will work from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, strong communication skills, and a commitment to customer satisfaction.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
robust understanding of regulatory requirements
exceeding customer expectations
superior written and verbal communication
collaboration tools like Slack and Notion
team-oriented environment
Nice-to-have
energetic, curious, motivated and ambitious
future focused work culture
automation and AI capabilities
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Experience with customer support platforms like Zendesk