Customer Success Manager

MongoDB Atlas

Berlin, Germany
**
Technical product customer success
Customer health and revenue realization
Advocating on behalf of customers
** MongoDB Atlas is seeking a Customer Success Manager in Berlin, Germany, to serve as a key point of contact for customers, leveraging technical and account management skills. The role involves driving customer health and growth while collaborating with various internal teams and maintaining a customer-centric approach. **

Job Summary

  • Act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy.
  • Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices.
  • Build and execute account plans to mitigate risk and drive growth, including leading in-person executive business reviews for strategic customers.

Matching Summary

Match Score: 75

** MongoDB Atlas is seeking a Customer Success Manager in Berlin, Germany, to serve as a key point of contact for customers, leveraging technical and account management skills. The role involves driving customer health and growth while collaborating with various internal teams and maintaining a customer-centric approach. **

Skills & Requirements

Must-have

  • Technical product customer success
  • Customer health and revenue realization
  • Advocating on behalf of customers
  • Technical aptitude and curiosity
  • High level of autonomy
  • Entrepreneurial mindset
  • Team player and collaboration

Nice-to-have

  • Database, cloud, and infrastructure technology exposure
  • Bilingual English and German

Key Requirements

  • 7+ years experience in Customer Success, Technical Account Management, Professional Services, or similar
  • 4+ years experience accountable for customer health and revenue realization for Forbes Global 2000 customers
  • Bilingual English and German

Work Rights

Not specified

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