This role provides hands-on Tier 2 operational support for endpoint lifecycle activities, software deployment, compliance enforcement, and escalation handling
Job Summary
This role provides hands-on Tier 2 operational support for endpoint lifecycle activities, software deployment, compliance enforcement, and escalation handling.
The Technology Support Analyst II acts as an escalation point for Tier 1 and executes standardized endpoint processes to reduce incidents, improve reliability, and maintain audit-ready operations.
This role offers the opportunity to work in a modern, cloud-first IT organization transitioning from outsourced support to a scalable, internally managed operating model.
Matching Summary
This role provides hands-on Tier 2 operational support for endpoint lifecycle activities, software deployment, compliance enforcement, and escalation handling.