Customer Service Analyst (data Analyst 1)

LSU (Louisiana State University)

Baton Rouge, Louisiana, United States
Not specified; not specified; benefits include hea...
Answer hotline calls and enter complaint data
Provision non-phone complaints into databases
Oversee student worker training schedules
This position assists the National Center for Disaster Fraud by answering incoming calls and entering complaint data into agency databases

Job Summary

  • This position assists the National Center for Disaster Fraud by answering incoming calls and entering complaint data into agency databases.
  • The role involves overseeing the creation of student worker training schedules and acting as a manager when supervisors are absent.
  • LSU offers outstanding benefits including health insurance, retirement options, paid holidays, and tuition exemptions for eligible employees.

Matching Summary

This position assists the National Center for Disaster Fraud by answering incoming calls and entering complaint data into agency databases.

Salary

Not specified; Not specified; Benefits include health, dental, vision, retirement, and tuition exemption

Skills & Requirements

Must-have

  • Answer hotline calls and enter complaint data
  • Provision non-phone complaints into databases
  • Oversee student worker training schedules
  • Act as manager in absence of supervisor
  • Proficient in Microsoft Office applications

Nice-to-have

  • Experience in call center setting
  • Familiarity with call center training programs
  • Excellent analytical and verbal skills
  • Flexible and adaptable to changing environment
  • Experience interacting with student workers

Key Requirements

  • Bachelor's Degree or relevant experience
  • Must pass federal background check
  • Valid U.S. work authorization required
  • RS:17 screenings required
  • Availability for full-time day or evening shifts

Work Rights

Must have valid U.S. work authorization

Tailored Resume

Cover Letter