Cx Payments Agent

Rappi

Bogotá, Colombia
On-site
Personalized merchant support
Payment processing issue resolution
Guidance on payment policies
Rappi is seeking a Cx Payments Agent for their Bogotá office, aiming to deliver exceptional customer service and support to merchants in the payments sector. The role requires at least one year of customer service experience, strong communication skills, and the ability to handle issues in a fast-paced environment

Job Summary

  • Deliver exceptional customer service by addressing the specific needs of merchants related to payments.
  • Diagnose and resolve technical or operational issues that may arise in payment processing.
  • Address merchant complaints thoroughly and effectively, turning negative experiences into opportunities to showcase our commitment to service excellence.

Matching Summary

Match Score: 75

Rappi is seeking a Cx Payments Agent for their Bogotá office, aiming to deliver exceptional customer service and support to merchants in the payments sector. The role requires at least one year of customer service experience, strong communication skills, and the ability to handle issues in a fast-paced environment.

Skills & Requirements

Must-have

  • personalized merchant support
  • payment processing issue resolution
  • guidance on payment policies
  • merchant complaint management
  • internal team coordination

Nice-to-have

  • revolutionize hours minutes seconds
  • seeing opportunities where others see problems
  • seeing adrenaline where others see pressure
  • capable of everything same opportunities

Key Requirements

  • Minimum 1 year customer service experience
  • Payments or financial industry experience
  • Exceptional verbal and written communication
  • Empathy and understanding merchant concerns
  • Analytical and systematic issue resolution
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

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