Sales Orders Management Kuala Lumpur Hub Manager

Sanofi UK

Petaling Jaya, Malaysia
Order processing accuracy and efficiency
Customer order capture into erp
Compliant order processing
Lead and manage the Sales Order Management team to deliver exceptional service, ensuring accurate, efficient, and compliant order processing that drives a positive customer experience and supports business objectives

Job Summary

  • Lead and manage the Sales Order Management team to deliver exceptional service, ensuring accurate, efficient, and compliant order processing that drives a positive customer experience and supports business objectives.
  • Supervise, coach, and develop Order Management Analysts to build a high-performing team, anticipating workload fluctuations and allocating resources effectively.
  • Identify and implement process improvement opportunities through elimination of redundant activities and participation in process automation initiatives.

Matching Summary

Lead and manage the Sales Order Management team to deliver exceptional service, ensuring accurate, efficient, and compliant order processing that drives a positive customer experience and supports business objectives.

Skills & Requirements

Must-have

  • Order processing accuracy and efficiency
  • Customer order capture into ERP
  • Compliant order processing
  • SAP S4 Hana experience
  • Microsoft Excel expertise

Nice-to-have

  • Strong problem-solving skills
  • Data-driven decision-making
  • Process optimization experience
  • Good business acumen
  • Action oriented, delivery driven

Key Requirements

  • 8-10 years working experience
  • Minimum 5 years people management experience
  • Customer service, Order to Cash experience
  • Understanding commercial policies, pricing, rebates
  • Hands-on experience of SAP

Work Rights

Not specified

Tailored Resume

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