It Service Standards Specialist

Avantor

Remote
Base: $86,000.00 - $138,000.00; bonus/equity: not ...
Remote
Itsm tool proficiency
Change management best practices
Configuration management best practices
Avantor is seeking an IT Service Standards Specialist to oversee IT Service Management tools and frameworks within their Government services organization. The role focuses on IT change, configuration management, and process improvements, requiring proficiency in ITSM tools and strong organizational skills

Job Summary

  • The IT Service Standards Specialist plays a key role in executing and overseeing IT Service Management (ITSM) toolset and framework within Avantor’s Government services organization.
  • You will oversee the administration, development, and ongoing operations of the ticket management, change management, and configuration management modules.
  • Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program.

Matching Summary

Match Score: 85

Avantor is seeking an IT Service Standards Specialist to oversee IT Service Management tools and frameworks within their Government services organization. The role focuses on IT change, configuration management, and process improvements, requiring proficiency in ITSM tools and strong organizational skills.

Salary

Base: $86,000.00 - $138,000.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) with match, ESPP, PTO, paid parental leave

Skills & Requirements

Must-have

  • ITSM tool proficiency
  • Change Management best practices
  • Configuration Management best practices
  • CMDB management
  • ITIL 4 Foundation certification

Nice-to-have

  • Mentoring and onboarding new team members
  • Staying current on IT service management innovations
  • Automation opportunities identification

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • Proficiency in ITSM tools (SysAid, ServiceNow, Jira, or comparable)
  • Extensive knowledge of IT Change Management, Configuration Management, CMDB
  • Experience in ITSM process implementation, system development
  • ITIL 4 Foundation certification

Work Rights

Not specified

Tailored Resume

Cover Letter