Tibber Group is seeking a Team Trainer in Berlin to enhance the learning culture within their organization, focusing on developing skills and competencies among their support teams. The role involves designing and delivering training programs, utilizing AI technology to improve learning outcomes, and fostering a culture of continuous improvement in a collaborative environment
Job Summary
You will play a key role in developing a learning excellence culture and helping Support Heroes address customer problems through tailored training sessions.
The role involves embracing new technology by using AI-powered tools to create smarter training content and personalize learning experiences at scale.
Tibber is a forward-thinking tech company focused on accelerating the energy transition with millions of connected smart devices.
Matching Summary
Match Score: 85
Tibber Group is seeking a Team Trainer in Berlin to enhance the learning culture within their organization, focusing on developing skills and competencies among their support teams. The role involves designing and delivering training programs, utilizing AI technology to improve learning outcomes, and fostering a culture of continuous improvement in a collaborative environment.
Skills & Requirements
Must-have
Customer service training experience
Hands-on AI learning tool usage
Strong analytical skills for gap identification
Project management with multiple stakeholders
Fluency in English and Swedish or German
Nice-to-have
Practical collaborative approach to work
Curious mindset for innovation
Ability to simplify complex topics
Understanding of technical equipment function
Experience with BPO team management
Key Requirements
Experience in customer service training environment
Fluency in English plus Swedish or German
Ability to understand technical equipment performance