Specialist, Customer Care (full-time)

VistaCreate

Montego Bay, Jamaica
**
Omni-channel customer support
Product and service inquiries
Customer needs identification
** VistaCreate is seeking a full-time Customer Care Specialist to provide omni-channel support to small business customers in Montego Bay, Jamaica. The role involves assisting customers with inquiries about products and services while fostering a culture of empathy and understanding. **

Job Summary

  • The CARE Specialist acts as a first point of contact for customers, offering omni-channel support to answer product and service questions and guide them to achieve their goals.
  • Responsibilities include assisting customers with queries, processing cases, resolving issues, and educating them on product and service usage.
  • VistaPrint is an award-winning Remote-First company that is growing and fosters an inclusive community with strong cultural behaviors.

Matching Summary

Match Score: 75

** VistaCreate is seeking a full-time Customer Care Specialist to provide omni-channel support to small business customers in Montego Bay, Jamaica. The role involves assisting customers with inquiries about products and services while fostering a culture of empathy and understanding. **

Skills & Requirements

Must-have

  • Omni-channel customer support
  • Product and service inquiries
  • Customer needs identification
  • Digital literacy for customer support

Nice-to-have

  • Passion for print and design
  • Interest in eCommerce and marketing
  • Friendly and empathetic manner

Key Requirements

  • Secondary level education with specific certifications
  • English certification (CXC grade 1 or 2 or equivalent)
  • Mathematics or Principles of Accounts certification
  • Availability for 24/7 shifts

Work Rights

Not specified

Tailored Resume

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