Senior It Support Technician

A.P. Moller - Maersk

Fully remote
2nd level desktop support skills
Windows 10 vpn citrix microsoft 365
Servicenow incident management
The role involves providing primary onsite support for a wide range of IT equipment including servers, switches, and warehouse tablets

Job Summary

  • The role involves providing primary onsite support for a wide range of IT equipment including servers, switches, and warehouse tablets.
  • Candidates must ensure SLA compliance while managing incidents and problems through the ServiceNow platform.
  • The position requires strong communication skills to represent IT services and provide training to small groups within the organization.

Matching Summary

The role involves providing primary onsite support for a wide range of IT equipment including servers, switches, and warehouse tablets.

Skills & Requirements

Must-have

  • 2nd level desktop support skills
  • Windows 10 VPN Citrix Microsoft 365
  • ServiceNow incident management
  • Wi-Fi WLAN video conferencing setup
  • Active Directory network troubleshooting
  • Asset management CMDB records

Nice-to-have

  • Warehouse operations knowledge
  • German language proficiency
  • Presentation and training abilities
  • Vendor coordination experience
  • Cross-site European support

Key Requirements

  • ITIL V3 Foundation certification
  • Good English and German skills
  • Strong customer service mindset

Work Rights

Not specified

Tailored Resume

Cover Letter