Member Experience Consultant

AIA Health

3 days onsite, 2 days work from home
Previous customer service experience
Contact centre or claims environment experience
Proficiency in hambs and e5 systems
AIA Health is seeking Member Experience Consultants to provide exceptional service across various member servicing functions, including contact center operations and claims processing. The role emphasizes strong communication skills, customer service experience, and the ability to work in a fast-paced environment. Employees are offered benefits such as access to health programs, career development opportunities, and a flexible working arrangement

Job Summary

  • The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling.
  • AIA Health is an award-winning provider rated #1 Best Health Insurance Provider for 2022-2025 by ProductReview.com.au.
  • Employees enjoy benefits such as free access to AIA Vitality rewards, up to 4 additional leave days per year, and flexible working arrangements.

Matching Summary

Match Score: 85

AIA Health is seeking Member Experience Consultants to provide exceptional service across various member servicing functions, including contact center operations and claims processing. The role emphasizes strong communication skills, customer service experience, and the ability to work in a fast-paced environment. Employees are offered benefits such as access to health programs, career development opportunities, and a flexible working arrangement.

Skills & Requirements

Must-have

  • Previous customer service experience
  • Contact centre or claims environment experience
  • Proficiency in HAMBS and e5 systems

Nice-to-have

  • PHI industry experience
  • Intermediate MS Office skills
  • Continuous improvement mindset

Key Requirements

  • Experience in customer service or contact centre
  • Proficiency with HAMBS and e5 software
  • Ability to work rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter