Manufacturing Quality Control Senior Professional

HITACHI ENERGY INDIA LIMITED

Savli, Gujarat, India
Fully remote
Customer care process
Quality management system
Customer complaint resolution
The Customer Quality Management Professional is responsible for overseeing the Factory .Quality Customer Care process, with the primary objective to enhance customer satisfaction and ensure compliance with quality standards

Job Summary

  • The Customer Quality Management Professional is responsible for overseeing the Factory .Quality Customer Care process, with the primary objective to enhance customer satisfaction and ensure compliance with quality standards.
  • Responsibilities include managing and analyzing all internal and external customer complaints to identify root causes, ensuring timely communication of issue resolution and corrective actions.
  • The role drives the continuous enhancement of the Factory Customer Care process and ensures regular measurement, monitoring, and reporting of Customer Care performance to senior management.

Matching Summary

The Customer Quality Management Professional is responsible for overseeing the Factory .Quality Customer Care process, with the primary objective to enhance customer satisfaction and ensure compliance with quality standards.

Skills & Requirements

Must-have

  • Customer Care process
  • Quality Management System
  • customer complaint resolution
  • continuous improvement initiatives
  • cross-functional teams collaboration

Nice-to-have

  • foster a culture of quality awareness
  • employee engagement and commitment
  • positive customer experience

Key Requirements

  • 10 to 15 years’ experience
  • Certified Six Sigma Green Belt
  • Degree in Electrical / Mechanical Engineering
  • Proficiency in spoken & written English

Work Rights

Not specified

Tailored Resume

Cover Letter