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Sofitel Brisbane Central is seeking a Supervisor for the Reception department during the afternoon shift in São Paulo, Brazil. The role involves coordinating team tasks, managing guest check-ins and check-outs, and ensuring operational efficiency while providing excellent customer service.
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Job Summary
Assist your superior in coordinating the team's work, guiding, prioritizing/distributing tasks, and solving relevant operational problems.
Receive guests/clients at the counter, identifying them and providing various information and clarifications.
Elaborate work and vacation schedules, assist the immediate superior in sizing the teams and inform them about service time and quality standards of collaborators.
Matching Summary
Match Score: 75
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Sofitel Brisbane Central is seeking a Supervisor for the Reception department during the afternoon shift in São Paulo, Brazil. The role involves coordinating team tasks, managing guest check-ins and check-outs, and ensuring operational efficiency while providing excellent customer service.
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Skills & Requirements
Must-have
Guest reception and check-in/check-out
Operational problem solving
Team coordination and task distribution
Conflict mediation
Hotel system maintenance
Nice-to-have
Creativity
Flexibility
Dynamism
Pleasure in Serving
Key Requirements
Higher education in Hospitality, Tourism or compatible