Customer Success Manager

ABC Fitness

West Palm Beach, Florida, US
Base: $69,000 - $79,000 usd annually; bonus/equity...
On-site in west palm beach, florida
Manage customer relationships
Drive adoption and outcomes
Build strong relationships with customers
ABC Fitness is seeking a Customer Success Manager who will foster relationships with clients in Florida, driving adoption and outcomes. The role emphasizes strong communication skills, customer engagement, and alignment with company values centered around growth and inclusivity

Job Summary

  • As a Customer Success Manager, you will be managing relationships with many of our fastest-growing customers—driving adoption and outcomes that lead to renewals, expansion, and advocacy across your portfolio.
  • This role is a dedicated onsite Customer Success Manager position at a customer location in Florida, requiring consistent in-person engagement to drive partnership success and outcomes.
  • We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging.

Matching Summary

Match Score: 85

ABC Fitness is seeking a Customer Success Manager who will foster relationships with clients in Florida, driving adoption and outcomes. The role emphasizes strong communication skills, customer engagement, and alignment with company values centered around growth and inclusivity.

Salary

Base: $69,000 - $79,000 USD annually; Bonus/Equity: Eligible for bonuses and commissions; Benefits: Medical/Dental/Vision coverage, open PTO, parental leave, and more

Skills & Requirements

Must-have

  • Manage customer relationships
  • Drive adoption and outcomes
  • Build strong relationships with customers
  • Develop strategic account plans
  • Forecast, identify risk, and maintain renewals
  • Proactively resolve issues
  • Build customer advocates

Nice-to-have

  • Ambitious and authentic culture
  • Continuous learning and mentorship
  • Collaborative and supportive team
  • Empowerment for personal growth
  • Positive ROI and customer value

Key Requirements

  • 3+ years of experience in Customer Success
  • Relationship Management experience
  • Account Management experience
  • Management Consulting experience
  • Exceptional communication skills
  • Highly organized, collaborative, and detail-oriented
  • Experience mitigating churn and driving engagement
  • Strong understanding of Customer Success principles
  • Ability to engage with C-level executives
  • Ability to create structure in ambiguous situations
  • Empathetic, positive mindset
  • Strong attention to detail and accuracy
  • Self-motivated, enthusiastic, and proactive
  • Ability to operate effectively in a fast-paced environment
  • Strong leadership and cross-functional collaboration skills
  • Experience working cross-functionally

Work Rights

Not specified

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