Service Supervisor, Los Angeles

Lucidmotors

Los Angeles, CA, United States
Base: $97,700—$134,310 usd; bonus/equity: the succ...
On-site
Customer service interactions
Performance management
Employee selection and training
This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff

Job Summary

  • This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff.
  • The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out.
  • Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.

Matching Summary

This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff.

Salary

Base: $97,700—$134,310 USD; Bonus/Equity: The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program; Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.

Skills & Requirements

Must-have

  • Customer service interactions
  • Performance management
  • Employee selection and training
  • Customer experience
  • Timecard and schedule management
  • Client concerns and complaints
  • Industry standards and regulations
  • Quality control checks

Nice-to-have

  • Continuous improvement
  • Learning agility
  • Curiosity and desire to review processes
  • Collaboration and motivation
  • Building a world-class team

Key Requirements

  • Automotive service experience
  • Understanding of KPIs
  • Willingness to take on more responsibility
  • Gain knowledge of company policies
  • Verifiable track record of excellence in Customer Service
  • Willingness to assist on repairs
  • Ability to analyze and interpret internal reports
  • Advanced ability to use basic computer applications
  • Ability to travel on an as-needed basis
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter