The Area Service Director is responsible for executing the service strategy for the Southern Africa MCT, driving the achievement of operational and commercial objectives by leading and coaching various teams
Job Summary
The Area Service Director is responsible for executing the service strategy for the Southern Africa MCT, driving the achievement of operational and commercial objectives by leading and coaching various teams.
This role serves as the primary customer contact for critical service issues, ensuring effective resolution and communication while building strong internal and external relationships.
Key responsibilities include leading service operations planning, driving commercial initiatives, managing area P&L, monitoring SLA performance, and leading a high-performing team.
Matching Summary
The Area Service Director is responsible for executing the service strategy for the Southern Africa MCT, driving the achievement of operational and commercial objectives by leading and coaching various teams.
Skills & Requirements
Must-have
Service Strategy Execution
Operational and Commercial Objectives
Customer Issue Resolution
Service Operations Planning
Area P&L Management
SLA Performance Monitoring
Field Operations Gemba Visits
Nice-to-have
Servant Leadership
Data-Driven Decision-Making
Business and Financial Curiosity
Influencing and Networking
Coaching and Developing Others
Clear Communication
Structured Thinking
Key Requirements
Proven people-leadership experience in medical/healthcare technology in South Africa
Strong understanding of local healthcare market
Expertise in supporting high-value medical equipment
Strong business acumen
Excellent communication and customer relationship management