Executive stakeholder influence and consensus building
Data-driven cx strategy development
This role requires orchestrating end-to-end customer journeys critical to business objectives while developing solution recommendations based on empirical evidence
Job Summary
This role requires orchestrating end-to-end customer journeys critical to business objectives while developing solution recommendations based on empirical evidence.
The successful candidate will act as a primary partner to the executive team, using storytelling to translate complex data into clear CX strategies.
You will lead a high-performing team of CX professionals, fostering a relentlessly customer-focused culture that prioritizes experimentation and agile problem-solving.
Matching Summary
This role requires orchestrating end-to-end customer journeys critical to business objectives while developing solution recommendations based on empirical evidence.
Skills & Requirements
Must-have
End-to-end customer journey orchestration
Executive stakeholder influence and consensus building
Data-driven CX strategy development
Cross-functional team leadership and mentorship
Enterprise planning and prioritization management
Nice-to-have
Storytelling to translate complex data
Agile mindset and continuous learning culture
Systems-based holistic approach
Ambiguity navigation skills
Intentional design championing
Key Requirements
6+ years of previous related work experience
3+ years of leadership experience
Bachelor's degree preferred
Must be legally permitted to work in the United States
Certified Scrum Product Owner or SAFe PO/PM preferred
Work Rights
Must be legally permitted to work in the United States