Manager, Customer Experience

Fanaticsfbg

Denver, CO, United States
Not specified; ranges vary by geographical zone; i...
On-site
8+ years in operations or customer experience
Lead diverse teams in fast-paced tech environment
Translate complex data into strategic recommendations
This role involves leading the sportsbook and casino customer experience function to ensure global fan satisfaction across Fanatics Betting & Gaming

Job Summary

  • This role involves leading the sportsbook and casino customer experience function to ensure global fan satisfaction across Fanatics Betting & Gaming.
  • The successful candidate will synthesize user insights and trends into actionable recommendations that influence product, marketing, and operational strategy.
  • Fanatics is building a leading global digital sports platform with over 100 million fans and 900 sports partner properties.

Matching Summary

This role involves leading the sportsbook and casino customer experience function to ensure global fan satisfaction across Fanatics Betting & Gaming.

Salary

Not specified; Ranges vary by geographical zone; Includes base, bonus, and benefits

Skills & Requirements

Must-have

  • 8+ years in operations or customer experience
  • Lead diverse teams in fast-paced tech environment
  • Translate complex data into strategic recommendations
  • Drive cross-functional execution on customer journey
  • Establish support policies and procedures

Nice-to-have

  • Experience in consulting or business strategy roles
  • Knowledge of online gaming or sportsbook systems
  • Entrepreneurial mindset with process improvement passion
  • Ability to influence without direct authority
  • Deep empathy for customer-first decision making

Key Requirements

  • Bachelor's degree required; advanced degree preferred
  • Must obtain and maintain state gaming licenses
  • 8+ years experience in operations or CX
  • Proven ability to scale operational teams

Work Rights

Must be able to obtain and maintain state gaming licenses

Tailored Resume

Cover Letter