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Associate Service Desk Analyst
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Harris
Remote
Excellent english communication skills
L1 desktop troubleshooting experience
Experience in 24x7 voice support
The team supports B2B clients, including Hospitals and clinics
Job Summary
The team supports B2B clients, including Hospitals and clinics.
Daily work involves L1 troubleshooting for Desktop and third-party applications.
Key performance indicators include customer satisfaction and ticket resolution metrics.
Matching Summary
The team supports B2B clients, including Hospitals and clinics.
Skills & Requirements
Must-have
Excellent English communication skills
L1 Desktop troubleshooting experience
Experience in 24X7 voice support
Nice-to-have
Experience working on ACD
Ticket management experience
Knowledge of Incident life cycle
Key Requirements
2.5 years of experience preferred
Experience with ticketing tools like CASD, Remedy, SNOW
L1 experience with Citrix and AD management
Work Rights
Not specified
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