Associate Service Desk Analyst

Harris

Remote
Excellent english communication skills
L1 desktop troubleshooting experience
Experience in 24x7 voice support
The team supports B2B clients, including Hospitals and clinics

Job Summary

  • The team supports B2B clients, including Hospitals and clinics.
  • Daily work involves L1 troubleshooting for Desktop and third-party applications.
  • Key performance indicators include customer satisfaction and ticket resolution metrics.

Matching Summary

The team supports B2B clients, including Hospitals and clinics.

Skills & Requirements

Must-have

  • Excellent English communication skills
  • L1 Desktop troubleshooting experience
  • Experience in 24X7 voice support

Nice-to-have

  • Experience working on ACD
  • Ticket management experience
  • Knowledge of Incident life cycle

Key Requirements

  • 2.5 years of experience preferred
  • Experience with ticketing tools like CASD, Remedy, SNOW
  • L1 experience with Citrix and AD management

Work Rights

Not specified

Tailored Resume

Cover Letter