Complaints Officer

Wise

Hyderabad, India
On-site
Investigate customer complaints
Root cause analysis
Regulatory obligations knowledge
Wise is on a mission to make managing money easier and save customers money by building the best way to move and manage the world's money

Job Summary

  • Wise is on a mission to make managing money easier and save customers money by building the best way to move and manage the world's money.
  • The Complaints Officer will investigate complaints, provide final responses, and identify systemic issues to improve internal processes and products.
  • Wise believes teams are strongest when they are diverse, equitable, and inclusive, celebrating differences and empowering every Wiser.

Matching Summary

Wise is on a mission to make managing money easier and save customers money by building the best way to move and manage the world's money.

Skills & Requirements

Must-have

  • Investigate customer complaints
  • Root cause analysis
  • Regulatory obligations knowledge
  • Handle multiple complaints
  • Customer experience overview
  • Drafting final responses
  • Internal tools and resources

Nice-to-have

  • Empathy and customer focus
  • Professional development
  • Inclusive team environment
  • Provide valuable feedback

Key Requirements

  • Understanding of regulatory obligations
  • Knowledge of different jurisdictions
  • Consumer protection laws knowledge
  • Data privacy regulations knowledge
  • Financial services knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter