Guest Relations Agent

Montage International

Usa, MT, United States
Excellent telephone etiquette
Exceptional guest recovery skills
Strong knowledge of ms office
The Guest Relations Agent is responsible for conducting guest pre-arrival calls to assist with arrangements and experiences

Job Summary

  • The Guest Relations Agent is responsible for conducting guest pre-arrival calls to assist with arrangements and experiences.
  • This role involves gathering and providing information about the property and surrounding amenities.
  • The position requires maintaining positive guest communication to cultivate lasting relationships.

Matching Summary

The Guest Relations Agent is responsible for conducting guest pre-arrival calls to assist with arrangements and experiences.

Skills & Requirements

Must-have

  • Excellent telephone etiquette
  • Exceptional guest recovery skills
  • Strong knowledge of MS Office

Nice-to-have

  • Enjoy interacting with people
  • Willingness to participate in learning environment
  • Positive attitude

Key Requirements

  • Minimum of two years’ experience in luxury hotel
  • Minimum of two years’ experience in customer service
  • College Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter