This role requires taking complete ownership of onsite service activities and providing advanced maintenance and installation support for a large base of complex clients
Job Summary
This role requires taking complete ownership of onsite service activities and providing advanced maintenance and installation support for a large base of complex clients.
The successful candidate will work collaboratively with technical colleagues to ensure timely and effective customer service and contribute to improving service delivery and client satisfaction.
Unisys is committed to equal opportunity employment and provides a barrier-free application process for all candidates, emphasizing diversity and inclusion.
Matching Summary
This role requires taking complete ownership of onsite service activities and providing advanced maintenance and installation support for a large base of complex clients.
Skills & Requirements
Must-have
Field Engineering support for complex clients
Advanced-level hardware and software maintenance
Technical problem resolution using advanced tools
Onsite service activity ownership
IT Asset Management procedures
Dispatch and logistics for remote users
Nice-to-have
Collaborative work with technical colleagues
Contributes to service metrics and documentation
Proactive team technical assistance
Participation in project meetings
Maintaining knowledge management and documentation
Key Requirements
Australian Citizenship
Australian Security Clearance NV1 or NV2
Experience with imaging laptops and first-time login support
Work Rights
Must have Australian citizenship and security clearance