Assistant Manager, Contact Center

AIG Insurance Hong Kong Limited

Day-to-day team supervision
Customer service representative management
Operational sla adherence
The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web

Job Summary

  • The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
  • Candidates must possess a Bachelor degree with over 3 years' experience in the insurance or financial services industry.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.

Skills & Requirements

Must-have

  • Day-to-day team supervision
  • Customer service representative management
  • Operational SLA adherence
  • Stakeholder management across functions
  • Strong communication and interpersonal skills

Nice-to-have

  • Growth and transformation mindset
  • In-person collaboration culture
  • Driving change initiatives
  • High quality customer service delivery
  • Professional development opportunities

Key Requirements

  • Bachelor degree required
  • Over 3 years experience in insurance/call center
  • IIQE 1 and 2 license (plus)
  • Proficient in English, Chinese, and Putonghua

Work Rights

Not specified

Tailored Resume

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