Manager - Disputes, Finance Operations

Agoda

Bangkok, Thailand
**
Resolve complex b2b payment discrepancies
Verify high-value payment claims
Drive automation initiatives
** Agoda is seeking a Manager for its Disputes and Finance Operations team in Bangkok, Thailand. The successful candidate will lead the resolution of B2B payment discrepancies, ensuring financial integrity while driving optimization and automation within the team. **

Job Summary

  • You will manage the Disputes & Finance Operations function, acting as the operational lead for resolving complex B2B payment discrepancies.
  • This role requires a hands-on leader who can investigate high-stakes claims, ensure accurate financial execution, and drive automation to shift the team from reactive dispute handling to proactive prevention.
  • Lead and mentor a team of specialists, fostering a culture of accuracy, speed, and ownership.

Matching Summary

Match Score: 75

** Agoda is seeking a Manager for its Disputes and Finance Operations team in Bangkok, Thailand. The successful candidate will lead the resolution of B2B payment discrepancies, ensuring financial integrity while driving optimization and automation within the team. **

Skills & Requirements

Must-have

  • resolve complex B2B payment discrepancies
  • verify high-value payment claims
  • drive automation initiatives
  • identify trends and root causes
  • track productivity KPIs

Nice-to-have

  • creative entrepreneurs
  • data-driven curiosity
  • fostering a culture of accuracy

Key Requirements

  • Minimum 8 years in data-driven operations
  • 3+ years in people management

Work Rights

Not specified

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