Base: £27,498; bonus/equity: not specified; benefi...
Strong verbal and written communication skills
Proven telephone experience in customer service
Confident using microsoft office excel and word
This role is at the heart of helping homes, businesses, and communities connect to the UK's energy network while supporting the transition to a cleaner future
Job Summary
This role is at the heart of helping homes, businesses, and communities connect to the UK's energy network while supporting the transition to a cleaner future.
The position involves handling a high volume of inbound and outbound calls while managing customer queries through phone, email, and CRM systems like Salesforce.
Employees enjoy a competitive salary with benefits including double-matched pension contributions up to 10%, 36 days annual leave, and various health and wellness perks.
Matching Summary
This role is at the heart of helping homes, businesses, and communities connect to the UK's energy network while supporting the transition to a cleaner future.
Salary
Base: £27,498; Bonus/Equity: Not specified; Benefits: Pension match up to 10%; 36 days annual leave; Share Schemes; Healthcare options
Skills & Requirements
Must-have
Strong verbal and written communication skills
Proven telephone experience in customer service
Confident using Microsoft Office Excel and Word
Ability to organize workload and manage time effectively
Flexibility to work additional hours during emergencies
Nice-to-have
Knowledge of GS/Ofgem/Ombudsman requirements
Experience using Salesforce or similar CRM systems
Understanding of the electricity Connections process
Awareness of SP Energy Networks policies and procedures
Proactive positive attitude and team player mindset
Key Requirements
Previous experience in a customer service role
Call centre experience desirable
Citizenship compliance for immigration requirements if not local
Work Rights
Must comply with applicable immigration requirements to legally work in the country