Managing and executing timely & accurate responses to quality complaints based on business criteria, even owning entire E2E customer complaints
Job Summary
Managing and executing timely & accurate responses to quality complaints based on business criteria, even owning entire E2E customer complaints.
Utilizing project management, process improvement, customer service, and communication skills to analyze and manage internal and external quality excellence.
Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies, applying analytical skills for trend interpretation.
Matching Summary
Managing and executing timely & accurate responses to quality complaints based on business criteria, even owning entire E2E customer complaints.
Skills & Requirements
Must-have
Manage quality complaints end-to-end
Analyze internal and external quality
Develop global complaint process
Spanish language proficiency required
Graveyard shift schedule required
Nice-to-have
Commitment to innovation and curiosity
Freedom to explore and take risks
Diverse thinking and new insights
Boldly apply talent that matters
Key Requirements
Bachelor's degree or higher
Three (3) years of relevant experience
Experience in SAP, Salesforce, CIR, Power BI, EXCEL