This role serves as the primary technical advocate for customers, diagnosing complex network performance issues and delivering actionable insights to prevent downtime
Job Summary
This role serves as the primary technical advocate for customers, diagnosing complex network performance issues and delivering actionable insights to prevent downtime.
The position requires maintaining services in a FedRAMP-compliant environment and involves deep-dive analysis of telemetry data and packet captures during critical outages.
Employees are eligible for comprehensive benefits including medical insurance, 401(k) matching, paid parental leave, and flexible vacation time programs.
Matching Summary
This role serves as the primary technical advocate for customers, diagnosing complex network performance issues and delivering actionable insights to prevent downtime.
Salary
Base: $158,200.00 - $200,700.00; Bonus/Equity: Annual bonuses and restricted stock units available; Benefits: Medical, dental, vision, 401(k), paid leave
Skills & Requirements
Must-have
Deep networking protocol expertise
BGP OSPF DNS TCP/IP troubleshooting
Packet capture and telemetry analysis
Python scripting for automation
FedRAMP compliant environment maintenance
Nice-to-have
Customer-first attitude
Mentoring junior engineers
Creating technical documentation
High-stakes customer engagement
Key Requirements
5-8+ years senior network support experience
Bachelor's degree or equivalent practical experience