Associate, Payroll Client Services - Sat- Wed - Amer

expoint.co

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site
Payroll customer service experience
Payroll regulatory knowledge
Customer issue resolution
The Associate, Payroll Client Services position at expoint.co seeks a candidate with payroll customer service experience to manage complex inquiries and ensure client satisfaction. The role emphasizes teamwork, communication, and continuous learning, with a fixed work schedule from Saturday to Wednesday

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

The Associate, Payroll Client Services position at expoint.co seeks a candidate with payroll customer service experience to manage complex inquiries and ensure client satisfaction. The role emphasizes teamwork, communication, and continuous learning, with a fixed work schedule from Saturday to Wednesday.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Payroll regulatory knowledge
  • Customer issue resolution
  • Zendesk, Slack, Notion experience
  • Collaborative team environment

Nice-to-have

  • Continuous learning in payroll
  • Ambitious problem-solving
  • Future of work culture

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Advanced knowledge in specific jurisdictions
  • Excellent problem-solving capabilities
  • Superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter